1. Subscription Plans and Billing
- Subscription Options: We offer weekly, bi-weekly, and monthly subscription plans. Subscribers may choose from different meal plans based on preferences (e.g., Caribbean meals, etc.).
- Automatic Billing: Subscriptions are automatically renewed at the end of each billing cycle. You will be charged according to the plan you selected unless the subscription is canceled before the next billing date.
- Payment Methods: All major credit/debit cards and other online payment methods accepted by the company are valid for billing. Payments are processed securely on a recurring basis.
2. Cancellation and Modifications
- Cancellation: Subscriptions can be canceled anytime through your account settings. To avoid being charged for the upcoming cycle, cancellations must be made at least 48 hours before your next scheduled billing date.
- Pausing Subscription: Subscribers can pause their delivery for up to 30 days. You must provide notice at least 48 hours before your next delivery to pause or skip a box.
- Modifications: You can update preferences, address, or meal selection through your online account. Changes to the upcoming delivery must be made 48 hours before the scheduled shipment.
3. Delivery
- Service Area: We deliver to specific geographic locations. Please verify your address falls within our delivery range before subscribing.
- Delivery Schedule: Deliveries are made weekly or according to your subscription plan. You will be notified of delivery windows via email or app notifications.
- Failed Deliveries: If a delivery is missed due to incorrect information provided by the subscriber, you may still be charged for the meals. We are not responsible for spoilage or missed meals if you fail to retrieve the package in a timely manner.
4. Refunds and Replacements
- Refund Policy: Refunds are only available for damaged, missing, or incorrect items in your meal box. Claims must be made within 24 hours of delivery by contacting customer service with a photo of the issue.
- Replacements: In case of delivery issues or incorrect items, we will either issue a credit toward your next delivery or send a replacement. Requests for replacements must be made within 24 hours of receiving your box.
5. Quality Assurance
- Ingredients and Freshness: We ensure that all ingredients provided are fresh and meet safety standards. However, the shelf life of products may vary based on storage conditions. We recommend using ingredients within the provided time frame for optimal freshness.
- Allergies and Dietary Preferences: While we offer options for various dietary preferences (e.g., vegan, keto, etc.), cross-contamination may occur during production. It is the subscriber’s responsibility to review ingredient lists for potential allergens.
6. Subscription Changes by the Company
- Price Adjustments: We reserve the right to adjust subscription prices and meal offerings. Subscribers will be notified of any price changes at least 14 days in advance. Your continued subscription after the price change signifies acceptance.
- Service Adjustments: We may change meal offerings, delivery partners, or delivery schedules at our discretion. Subscribers will be notified of any significant changes.
7. Termination of Service
- We reserve the right to terminate or refuse service to any subscriber at our discretion, especially in cases of misuse of the service, repeated missed payments, or violation of this policy.
8. Customer Support
- For any questions, concerns, or issues with your subscription, you can contact our customer support team via email or phone during business hours. Our team will respond within 24-48 hours to address your concerns.
By subscribing to C&J Fishery meal delivery service, you agree to this policy. We reserve the right to modify or update this policy at any time, and you will be notified of any significant changes.
