Standard Terms of Use

We advise that someone is in during the delivery hours. We can leave your delivery in a safe place (and ideally out of the sunshine) but this is not advised, and we will not be held responsible if anything happens to your delivery. 

When you place your order with us, please add any instructions for the driver in the box called 'Delivery Instructions', you will find this on the first page of the checkout process.

Due to the perishable nature of the delivery items, if we are unable to get hold of you and there are no delivery instructions provided, our C&J Fishery delivery team and/or DPD delivery partner will have to dispose of the package at which point redelivery will not be possible. It is your responsibility to provide delivery instructions and we will not be held responsible should this situation occur.

We can only accept cancellations 48hours before your nominated delivery date. After this point we will have already placed the order with our suppliers so we cannot make any changes and will deliver your package as requested.
Deliveries made during the Christmas or seasonal holiday periods are subject to different cancellation. Terms & conditions which means we will require a longer notice period. Placing an order means you accept these terms and conditions and will be liable for the full-cost of your order. If you should have any issues please contact us on 07508177125

We will send you a) an order confirmation email/ text/ whatsapp, b) if necessary other emails relevant to the good delivery of your order and may send you c) an order review email.

We will only call you if we need to contact you for delivery purposes.

Unfortunately, due to health & safety regulations, we are unable to accept any returns of our products once they have been delivered so please review all products upon delivery.

We aim to supply fresh fish and seafood whilst  providing an overall service of the highest quality.

If you think we have failed, please contact us on Hello@candjfishery.co.uk. We will aim to acknowledge
recepit of your complaint within 48 hours  with a plan of how we propose to resolve it within five working days.

By using our website, you consent to us collecting and using your personal information as described in our privacy policy.

We take reasonable care with any links we provide to other websites but accept no responsibility for their content.